Ticket Submission Portal
See bottom note if your issue is regarding Blackberry Enterprise Activation:
Blackberry Enterprise Activation
From the device, please follow the steps given below:
1. Click Settings and then Options.
2. Click on Advanced Options and then Enterprise Activation.
If Enterprise Activation option is not available on your device, then please contact your carrier and verify dataplan. They may need to “resend your service books” to make this option available.
3. Enter your primary email address: (press the space key for a “@” symbol and again for “.”) Example: adam.smith@johndoe.com
4. Enter the activation password. Please create a support ticket requesting your activation password.
5. Click the Menu button
6. Select Activate
Your device will Verify encryption keys and start downloading service books. Time for the download of mails and items will depend upon the size of your mailbox